Refund policy
Return Policy
At Cooks' Junction, we want you to be satisfied with your purchase. Please review our return policy below before making a purchase.
Return Eligibility
- Returns must be initiated within the applicable return period.
- Items must be unused, unassembled, and in the same condition in which they were received.
- Products must be returned in their original packaging with all parts, accessories, manuals, and documentation included.
- Proof of purchase or your original receipt is required for all returns.
- Please do not return merchandise directly to the manufacturer.
Return Shipping
Customers are responsible for all return shipping costs unless the item was received damaged or shipped incorrectly due to our error.
Shipping charges are non-refundable.
For items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Return Address:
Cooks' Junction
205 Main Street
Los Altos, CA 94022
Store Credit
Unless otherwise required by law, approved returns are eligible for store credit only.
Store credit will be issued after the returned merchandise has been received and inspected.
Non-Returnable Items
The following items are not eligible for return or store credit:
- Special order items
- Clearance, sale, or final sale merchandise
- Used, assembled, or damaged items
- Items returned without original packaging
- Items missing parts or accessories not caused by our error
Special Order Policy
Special order items are products ordered specifically for an individual customer and are not regularly stocked by Cooks' Junction.
Once a special order has been confirmed and placed with the manufacturer, it is considered final and cannot be canceled, returned, exchanged, or refunded.
Because these products are ordered specifically on behalf of the customer, we incur manufacturer and shipping costs that cannot be recovered.
We encourage customers to carefully review all specifications, measurements, colors, finishes, and product details before placing a special order. If you have any questions, please contact us prior to confirming your purchase.
Damaged or Defective Merchandise
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and provide a resolution.
Exchanges
We replace items only if they are defective or damaged due to a manufacturing defect or shipping damage.
To request an exchange, please contact us at 650-941-6530 before returning your item.
Gifts
If an item was purchased as a gift and shipped directly to you, any approved return will be issued as store credit.
If the gift was shipped to the purchaser before being given to you, any applicable store credit will be issued to the original purchaser.
Contact Us
For questions regarding returns, exchanges, or special orders, please contact us:
Cooks' Junction
205 Main Street
Los Altos, CA 94022
Phone: 650-941-6530
Please note that our email inbox is not continuously monitored. For the fastest service regarding returns, exchanges, cancellations, or order questions, please contact us by phone during business hours.